Support
Need help?
If you have feedback or technical issues, email us and include a short description of what happened (and your iOS version if possible).
Contact
support [at] walkupmusicdj [dot] com
We don’t run support chat, analytics, or ticket systems—email is the fastest path.
Troubleshooting sound issues?
- Is your volume turned on? Can you hear sounds from other apps?
- When using Apple Music you need a valid Apple Music subscription
- Confirm you have a network connection.
- You allowed Walk Up Music DJ access to Apple Music
- Settings (Apple's) → Apps > Walkup Music DJ → Media & Apple Music (enabled)
No music?
- Make sure you allowed Walkup Music DJ microphone access
- Settings (Apple's) → Apps > Walkup Music DJ → Microphone (enabled)
Can't record your voice?
- If you just changed a song or intro (name, number, pronunciation) it can take upto a minute to process.
- If you changed the global intro or announcer voice (TTS) it needs to change all players and can be over a minute depending on how many rosters and players you have in your setup